ORDERING & FULFILLMENT FAQ

Please read ALL of the information below before you order.

SALES TAX

All NYS residents will be charged their local sales tax rate.

ORDERING

Our online store is set up as “first-checked-out, first-served.” We typically experience extremely high volume during the first few hours of our tuber sales, and items may sell out within minutes. As items sell out quickly, they may disappear from your cart without notice. If an item is in your cart, someone can check out and purchase this tuber before you. Having an item in your cart DOES NOT reserve it (we can’t control this part). If an item sells out before you check out, even if it is in your cart, you will not be able to purchase this item.

NOTE: As of 2025, we are not accepting Apple Pay.. There is an issue with Apple Pay and multiple shipping options and that has yet to be resolved.

Tips: If you are paying via credit card, have your device set up for autofill. Making an account on our website will help ensure a speedy checkout.
Option: If you have your heart set on a specific variety, purchase that immediately and then go back to order others; even if this means paying to ship twice.

Once an order is placed, we cannot modify ir cancel orders. If you want any additional items not included in your original order, please place a new order. We are unable to combine shipping and reduce charges on separately placed orders. We are unable to offer returns or refunds once purchased unless there is an issue with your recieved items.

Please make sure you enter the correct mailing address AND email address at checkout. You will receive an automated email confirmation once your order is placed as well as an automated shipping notification with tracking information once your order(s) is shipped. Check your junk mail/SPAM/Gmail Promotions tab before emailing us for a missing confirmation email. We are not responsible for orders that are shipped to the wrong address.

LIMITS

We limit certain varieties to ensure more people can grow some of the rarer varieties. Please respect these limits, if you order more than a specified limit your entire order will be canceled and refunded. Limits are per household.

VARIETY SHORTAGE

Because there is some unpredictability in working with Mother Nature, it occasionally happens that we cannot send a variety that was ordered. We work hard to ensure this does not happen, but if it does, customers who agree to a replacement will receive a plant of the same or greater value. Customers who did not agree to a replacement will receive a refund for that plant.

DAHLIA TUBERS

We do not sell any imported dahlia tubers. Our dahlias are regularly scouted for disease and viruses, and we take utmost care in labeling our dahlia varieties properly. We sanitize in between splitting tuber varieties and test for virus when we see visible signs of an issue. Take comfort in knowing that your dahlias are coming from a farm that prioritizes these tubers and your success in growing them.

All tubers are sold as single tubers - not in clumps. Tuber size varies depending on the variety. Every Dahlia produces a different-sized tuber. We work very hard to make sure that we are only sending out Dahlia tubers that we feel confident about. Please remember that is this a product of nature and perfection isn’t always achievable. There may be some wrinkling, the tuber may be on the smaller side, but we wouldn’t send it out if we didn’t feel confident it could grow. Does human error happen? Yes. But we try our very best to make sure you are getting the best we have.

Upon checkout, you will be prompted to select whether you want late March or April shipping. We cannot guarantee what date specifically that month your tubers will be shipped, only that they will be shipped in the month you select. Early shipping (late March) is buyers’ risk, so please choose accordingly. IF you accidentally choose two different months for shipping we will pick one for you or you can e-mail us at hello@flowerwellny.com.

Dahlia Tubers are shipped through USPS, UPS, and FedEx. Local pick-up is not available as we do not have a retail location. Shipping is only available within the United States.

  • 5 Dahlia Tubers- $12.00

  • 6-10 Dahlia Tubers - $16.00

  • 11-25 Dahlia Tubers- $26.00

  • 26-35 Dahlia Tubers- $35.00

  • 36+ Dahia Tubers- $45.00

FLOWERWELL GUARANTEE; TUBERS

All of our tubers and cuttings are grown at our farm with utmost care and attention. We do our best to make sure varieties are viable upon delivery, labeled correctly, and free of disease & virus. If an issue arises, please contact us at hello@flowerwellny.com with photos.

We cannot be held liable for extreme growing conditions, neglect, or pest damage. We are not liable for tuber care once your order is received/ delivered. To receive a refund, customers must have followed all our planting guidelines.

Problems must be reported by August 1 of the year they were ordered. This guarantee is limited to the purchase price of tubers only and does not include shipping fees, liability or damages from losses resulting from crop failure. Reselling tubers originally purchased from Flowerwell voids all guarantees on the tubers.

DAHLIA TUBER CARE (PRE-PLANTING)

Store your dahlia tubers in a cool area (that will not freeze) until you are ready to plant. Recommended storage temps are 45-50 degrees Fahrenheit. To prevent your tubers from drying out, pack them in bags or tubs with vermiculite (they should be fully covered). Shriveling can occur if you do not store your tubers properly once received. Flowerwell is not liable for tuber care once your order is received. Please follow the Care Guide included in your order for further instruction.

DAHLIA ROOTED CUTTINGS


Dahlia cuttings are sold individually and are cuttings taken from our stock. We only sell cuttings of varieties that we have grown out at least year, unless noted. We regularly scout our dahlias for disease and virus, testing when we have concerns.

SHIPPING & HANDLING

Cuttings will ship in April through mid-May as they root. We cannot guarantee when during that time frame they will ship, nor can we take specific shipping related requests. We cannot combine shipping on orders and we cannot ship orders early.

Cuttings will ship with 2 Day Shipping.

  • 1-5 Dahlia Rooted Cuttings $18

  • 6-10 Dahlia Rooted Cuttings $23

  • 11-15 Dahlia Rooted Cuttings $28

  • 16-20+ Dahlia Rooted Cuttings $33

FLOWERWELL GUARANTEE; ROOTED CUTTINGS

All of our cuttings are grown at our farm with utmost care and attention. We do our best to make sure varieties are viable upon delivery, labeled correctly, and free of disease & virus. If an issue arises, please contact us at hello@flowerwellny.com with photos.

We cannot be held liable for extreme growing conditions, neglect, or pest damage. We are not liable for cutting care once your order is received/ delivered. To receive a refund, customers must have followed all our planting guidelines.

Shipping can be taxing on plants, and slight drooping or fading is expected. If any issues arise upon delivery, please contact us within 24 hours and include a photo. Cuttings that are distressed from shipping will likely recover, often pushing new growth once in warmth and light. After delivery, we are no longer responsible for the plant’s health, but we are happy to provide care guidance or answer questions to support you.

We carefully watch for virus and test periodically. It’s important to note that even healthy plants grown in open fields with other dahlias can be vulnerable to infections transmitted by common garden pests. For this reason, while we take every precaution, we cannot guarantee your rooted cutting will remain virus-free once introduced to your garden or while placed among other dahlia plants.

Do not contact us via social media on Instagram or Facebook with concerns or tuber questions, please email us at hello@flowerwellny.com

CUTTING CARE (PRE-PLANTING)

Day of Arrival: Unbox & Unwrap your cutting(s) with care! Your traveling cutting has been in darkness for a few days and needs to readjust. Give cuttings indirect light for 24-48 hours before putting them under grow lights or in direct sunlight. A warm window out of direct sunlight sill is a good place for this. Cuttings that are distressed from shipping will likely recover, often pushing new growth once in warmth and light. Water your cuttings as they may have dried while in transit. If any wilt has occurred, give them a chance to recover. Plants are resilient!
Day Two/ Three: If your cutting is in a root cube or a small cell/ pot, pot up your cutting. A 4" pot is ideal. Water in once planted. If you have grow lights, your cutting can now be placed under them. A warm, sunny location will be fine if you do not have grow lights. Keep cuttings watered until planting. You’ll want to plant out cuttings once all risk of frost has passed. Hardening off your cutting may be necessary to avoid plant stress. Harden off your cutting by placing it outside on a mild day and leaving it in a protected, shaded location for an hour or two. Gradually increase the amount of outdoor time and sun exposure over a few days.

DISCLAIMER

There is always risk when buying plants and Flowerwell LLC is not responsible for any monetary compensation beyond a refund for the purchased tuber or plant.  Choices made by growers and costs incurred, such as testing, pest management regimes, culling, etc. are solely the responsibility of the grower.

PHOTO & CONTENT USE

Flowerwell LLC retains the legal copyright and ownership of ALL images and website content. It is illegal to crop, modify, scan, and reproduce artwork in any manner without our written permission. Federal copyright law protects the copyright of these images. When using images on any social media sites, proper credits with linkbacks must be included on every image.

Please do not use photos or content of Flowerwell LLC website or social media channels without permission. Thank you!


Need additional support? Our team is happy to help. Please email us at hello@flowerwellny.com to get started.
Please note that we are a small business, response times will vary with our farming season.